Frequently Asked Questions

Everything you need to know about your HyperX experience, from shipping to technical support.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long does shipping take for my electronics?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear sooner.

What is your return policy for open-box items?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, provided it is in like-new condition.

Do HyperX products come with a warranty?

Yes, all HyperX products come with a limited manufacturer's warranty ranging from 6 months to 2 years, depending on the specific product category.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your peripherals compatible with gaming consoles?

Most of our headsets, keyboards, and mice are designed for cross-platform compatibility, including PC, PS5, Xbox Series X|S, and Nintendo Switch. Please check the specific product specifications for details.